Widerrufsrecht

You may return most new items within 14 days of delivery for a full refund. Please keep in mind that you must return any item in the condition in which you received it. This means that new items must be new, without signs of use, and complete even when returned. Used items must not have any additional signs of wear or damage. In general, the same exclusions apply to our return guarantee as under the right of withdrawal. We'll also pay the return shipping costs.

Following products are exceptions from return policy and cannot be returned (but only if they are defective):

-Audio or video recordings or computer software in a sealed package if the seal has been removed after delivery

-Goods that can spoil quickly or whose expiry date would quickly be exceeded like vacuum tubes, bulbs, fuses, phono cartridges, and phono cartridge stylus, if the seal has been removed after delivery

-Goods that are made to customer specifications or tailored to personal needs, especially personalized (like cables cut to a custom length, handmade items, modified products, etc)

-Goods that are not suitable for return for health protection or hygiene reasons and whose seal has been removed after delivery or which, due to their nature, have been inseparably mixed with other goods after delivery (like in-ear headphones, etc.)

-Services if the provider has provided them in full

If you receive the damaged packaging parcel, please verify that the product is not damaged and refuse the receipt of the product that was damaged. Do not sign and receive the damaged item and return it to the courier.

All new products carry a standard 24-month warranty against manufacturing defects. Used, refurbished, or renovated electronics are under warranty conditions stated on the website. If there is no such information, we sell them with no warranty & no return conditions.